It’s quality, not quantity that counts
I recently read a post on The Client Revolution, a US blog, called “What lawyers can learn from an Office Depot Commercial”. It’s about how small law firms can compete with larger businesses, not by trying to compete on price, but in other ways, namely quality of work. The post is well worth a read, and the You Tube video beneath is the one that Jay Shepherd, the author, refers to. Next Tuesday I am speaking at Gateway Media’s workshop on “Combating Tesco Law” and this advert strikes me as containing a very useful example of how firms can strike back at bigger competitors.
These issues are getting more relevant for practitioners by the day. John Flood, Professor of Law and Sociology at the University of Westminster reports on his blog, RATS (take a look to see what the acronym stands for) that the Legal Services Board has announced Alternative Business Structures will come into operation from October 2011 – see the press release here. Applications for ABS status will be allowed from next summer. John asks “will it be a matter of who gets there first or will the fast second ultimately win?”. I would opt for the latter: being a guinea pig is rarely a route to success.
Now that the prospect of market consolidation is getting very close, what steps should law firms be taking? Being creative, open to change and offering the legal equivalent of fixing a cheapo haircut. You just need to get your message out there.




